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About FlexPlay
FlexPlay is your strategic partner in building a scalable, high-performing online casino. Whether you're a startup or an established brand looking to expand, we provide the tools, expertise, and content to help you grow in competitive and emerging markets.
About Position
Responsibilities:
- Support and troubleshoot API integrations, payment gateways, and third-party services
- Analyse logs, trace API requests, diagnose issues, and provide solutions
- Handle client and partner requests at the L2 level, escalating complex cases to L3
- Collaborate with developers, DevOps, and business teams to resolve technical challenges
- Monitor integration performance, identify and address bottlenecks
- Assist in testing and implementing new integrations
- Maintain technical documentation, guidelines, and knowledge base articles
- 1+ year of experience in technical support (L2/L3)
- Solid understanding of REST APIs, HTTP protocols, JSON, and XML
- Experience working with logs (ELK, Kibana, Grafana, or similar tools)
- Basic SQL skills (writing queries, retrieving data from databases)
- Experience with payment systems (Stripe, PayPal, Adyen, Visa/Mastercard APIs, etc.) is a plus
- Understanding of OAuth, Webhooks, and API authentication principles
- English at B1+ level, Russian at B2+ level
- Analytical mindset, attention to detail, and strong teamwork skills
- Opportunities for remote work
- Flexible schedule
- Private medical coverage
- 100% paid vacation, sick leave, and 3 additional sick days per year
- Exciting in-person corporate events and online activities
- Company-funded professional training and courses
- Internal bonus system
- Experience working on international projects
- A supportive network of professional colleagues willing to share their expertise (mentorship system in place)
- The opportunity to be part of a leading company shaping the future of the iGaming industry
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